tag:trust.tes.com,2005:/historyTes Status - Incident History2024-03-18T09:27:11+00:00Testag:trust.tes.com,2005:Incident/188660882023-10-22T00:00:15+01:002023-10-22T00:00:15+01:00Essential Maintenance to TES Back-End Services<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>00:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>16:03</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:55</var> BST</small><br><strong>Scheduled</strong> - Due to some essential maintenance to our product back-end services, access to our products will be limited from 16:00 BST on Saturday 21st October 2023 for 8 hours.<br /><br />Access to our products will be restored from 00:00 BST Sunday 22nd October.<br /><br />We apologise for any inconvenience that this may cause you during this time.</p>tag:trust.tes.com,2005:Incident/166975792023-04-24T14:48:49+01:002023-04-24T14:48:49+01:00Customers unable to render job adverts<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>14:48</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>14:48</var> BST</small><br><strong>Update</strong> - Following a period of monitoring to the Jobs service, this incident is being closed as now permanently resolved. Apologies for any inconvenience that this may have caused you</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:06</var> BST</small><br><strong>Monitoring</strong> - We believe that the issue is now resolved. We are monitoring the situation and will close this incident once confirmed as stable.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:35</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the rendering of job adverts in our Recruitment portal. This is being investigated by our product teams. There will be an additional update at 14:00 GMT.</p>tag:trust.tes.com,2005:Incident/166861362023-03-29T12:35:04+01:002023-03-29T12:35:04+01:00Customers unable to render job adverts<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:35</var> BST</small><br><strong>Resolved</strong> - Our Engineering team have investigated the portal issues and affected a resolution. All services are now available and we are monitoring them for stability. Please contact our Customer Service team if you experience any further issues. Apologies for any inconvenience that this may have caused you.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:08</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the rendering of job adverts in our Recruitment portal. This is being investigated by our product teams. There will be an additional update at 13:00 GMT.</p>tag:trust.tes.com,2005:Incident/159941132023-02-01T15:49:58+00:002023-02-01T15:49:58+00:00Develop platform currently under maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:49</var> GMT</small><br><strong>Resolved</strong> - We have completed the maintenance affecting access to the Develop platform. Apologies for any inconvenience that this may have caused</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:06</var> GMT</small><br><strong>Update</strong> - Access to Develop is still impacted and under maintenance. The team are working on solutions to restore access. Apologies for any inconvenience that this is causing you.<br /><br />Further update at 15:00 GMT</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:09</var> GMT</small><br><strong>Update</strong> - The TES Develop platform is still under maintenance and access is affected. Please be assured that we are working in restoring access as a priority. Update to follow at 12:00 GMT</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:24</var> GMT</small><br><strong>Identified</strong> - Please be aware that the TES Develop platform is currently under maintenance. We apologise for any inconvenience that this may be causing you. Further update to be sent at 10:00 GMT</p>tag:trust.tes.com,2005:Incident/159299322023-01-26T11:41:06+00:002023-01-26T11:41:06+00:00Error 403 Forbidden error messages accessing tes.com<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:41</var> GMT</small><br><strong>Resolved</strong> - All issues regarding receiving 403 Access denied notifications when attempting to access tes.com have now been resolved. Apologies for any inconvenience that this may have caused you.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:20</var> GMT</small><br><strong>Investigating</strong> - Intermittent issue affecting tes.com on laptops, mobiles and the Tes app</p>tag:trust.tes.com,2005:Incident/107909062022-08-09T18:10:59+01:002022-08-09T18:10:59+01:00Upgrade of core Tes Develop system<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>18:10</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:03</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:02</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.</p>tag:trust.tes.com,2005:Incident/96183912022-03-25T14:27:49+00:002022-03-25T14:27:49+00:00School Magazine subscribers<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>14:27</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:59</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and is being monitored.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:42</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting School subscribers ability to access the Tes Magazine.</p>tag:trust.tes.com,2005:Incident/90746652022-01-27T17:59:41+00:002022-01-27T17:59:41+00:00Magazine partial outage<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>17:59</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:34</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor performance.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>17:45</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>17:41</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:trust.tes.com,2005:Incident/90735202022-01-13T16:12:13+00:002022-01-13T16:12:13+00:00Magazine performance issue<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:12</var> GMT</small><br><strong>Resolved</strong> - All systems have been restored to normal operating levels</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>15:31</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>15:22</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:trust.tes.com,2005:Incident/74939902021-07-14T06:37:32+01:002021-07-14T06:37:32+01:00Recruitment Services (Job applications and CV) are suffering issues currently<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>06:37</var> BST</small><br><strong>Resolved</strong> - Systems have been restore to normal operational state</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:41</var> BST</small><br><strong>Monitoring</strong> - We have resolved the issues and are now monitoring</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:30</var> BST</small><br><strong>Identified</strong> - We have identified the issue with a third party service and working with them to restore service</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:13</var> BST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:trust.tes.com,2005:Incident/72512932021-06-15T09:01:12+01:002021-07-06T12:23:04+01:00Tes Store<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>09:01</var> BST</small><br><strong>Resolved</strong> - Tes Store is back working</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>08:44</var> BST</small><br><strong>Identified</strong> - We are aware of an issue with the Tes store. We have identified the problem and are working on a solution.</p>tag:trust.tes.com,2005:Incident/72430282021-06-14T11:01:44+01:002021-06-14T11:01:44+01:00Tes Store<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Resolved</strong> - The store is operational</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>10:52</var> BST</small><br><strong>Identified</strong> - We are aware of an issue with the Tes store. We have identified the problem and are working on a solution.</p>tag:trust.tes.com,2005:Incident/71957712021-06-08T13:48:40+01:002021-06-08T13:48:40+01:00Major outage<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> BST</small><br><strong>Resolved</strong> - Everything is now back in service as normal</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:01</var> BST</small><br><strong>Monitoring</strong> - Following a fix rolled out by Fastly our services now appear to be stable again , we will continue to monitor</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:49</var> BST</small><br><strong>Update</strong> - Fastly is rolling out a fix , services are starting to be available but may still be unstable</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:45</var> BST</small><br><strong>Update</strong> - Our Third Party Content Delivery Network(CDN) Provider Fastly is suffering from a major outage , this is impacting all of the Tes services</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:12</var> BST</small><br><strong>Update</strong> - We see that customers from UK, US and Asia are affected due to issues at our third party CDN provider</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:04</var> BST</small><br><strong>Identified</strong> - We see issue at our third party CDN provider and are working with them to fix it.</p>tag:trust.tes.com,2005:Incident/71885562021-06-07T16:40:33+01:002021-06-07T16:40:33+01:00Tes Store<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:40</var> BST</small><br><strong>Resolved</strong> - Platform.sh did in fact restart the server and I have confirmed that D7 is back - more specifically that https://www.tes.com/store is working (also checked the D7 cms route - https://d7admin.tes.com/)<br /><br />Have informed users via #content-management-comms channel</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> BST</small><br><strong>Monitoring</strong> - Response from support ticket https://support.platform.sh/hc/en-us/requests/139358 - looks like identical to issue reported a couple of weeks go and solution was to restart server</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:11</var> BST</small><br><strong>Identified</strong> - We have identified the issues and reached out to our service provider to resolve that</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> BST</small><br><strong>Investigating</strong> - We are aware of an issue with the Tes store. We have identified the problem and are working on a solution.</p>tag:trust.tes.com,2005:Incident/67554012021-04-15T06:14:32+01:002021-04-15T06:14:32+01:00EdvalDaily manual third party sync not working<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>06:14</var> BST</small><br><strong>Resolved</strong> - Monitoring after rollback confirms the issue is fixed. Also confirmed by affected customers</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>05:49</var> BST</small><br><strong>Monitoring</strong> - The issue seems to be fixed after a rollback</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>05:46</var> BST</small><br><strong>Identified</strong> - We are rolling back to the previous version</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:15</var> BST</small><br><strong>Update</strong> - The issue was intermittent, and was first reported by a customer at this time</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:15</var> BST</small><br><strong>Investigating</strong> - The schools can't use manual sync. Auto-sync still works. We believe this was caused by a new release</p>tag:trust.tes.com,2005:Incident/66555182021-04-01T17:32:42+01:002021-04-01T17:32:42+01:00Degraded performance<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:32</var> BST</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> BST</small><br><strong>Identified</strong> - We are currently experiencing a technical issue with author withdrawals. We are looking to resolve this as soon as possible.</p>tag:trust.tes.com,2005:Incident/63898932021-02-24T18:30:24+00:002021-02-24T18:30:24+00:00Tes store<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:30</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:28</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:20</var> GMT</small><br><strong>Investigating</strong> - We are aware of an issue with the Tes store. We have identified the problem and are working on a solution.</p>tag:trust.tes.com,2005:Incident/62593092021-02-13T10:00:39+00:002021-02-13T10:00:39+00:00Essential maintenance of our hosting systems<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>07:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:48</var> GMT</small><br><strong>Scheduled</strong> - We will be undertaking some essential maintenance of the systems that operate the site.<br />Our users may experience random errors or timeouts whilst using the site during this period of time.</p>tag:trust.tes.com,2005:Incident/62389232021-02-10T20:37:59+00:002021-02-10T20:37:59+00:00Planned database upgrade of www.myeducare.com<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>20:37</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>20:05</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>20:03</var> GMT</small><br><strong>Scheduled</strong> - We will be upgrading a database used by www.myeducare.com , the system will become unstable during this time</p>tag:trust.tes.com,2005:Incident/62355772021-02-10T13:32:55+00:002021-02-10T13:32:55+00:00Publishing Paid Resources<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:32</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:09</var> GMT</small><br><strong>Monitoring</strong> - The issue has been resolved, and will be monitored.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:10</var> GMT</small><br><strong>Identified</strong> - Users are temporarily unable to publish paid resources.</p>tag:trust.tes.com,2005:Incident/60049922021-01-12T16:49:54+00:002021-01-12T16:49:54+00:00Tes Develop<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:49</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:51</var> GMT</small><br><strong>Monitoring</strong> - We have identified an issue and implemented a fix. We will continue to monitor the situation.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:38</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate Tes Develop is intermittently unavailable.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>13:27</var> GMT</small><br><strong>Investigating</strong> - We are investigating a performance issue with Tes Develop</p>tag:trust.tes.com,2005:Incident/58265292021-01-12T15:11:58+00:002021-01-12T15:11:58+00:00degraded statistics performance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:11</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>09:31</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>17:32</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>17:14</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:trust.tes.com,2005:Incident/58158122020-12-17T13:39:52+00:002020-12-17T13:39:52+00:00degraded statistics performance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:39</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:37</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:32</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:trust.tes.com,2005:Incident/57077372020-12-16T18:02:51+00:002020-12-16T18:02:52+00:00Interruption in service for My CV<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>18:02</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>15:03</var> GMT</small><br><strong>Update</strong> - • Normal functionality has been restored<br />• We are investigating any potential impact on our customers</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>15:01</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>19:14</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>18:14</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:trust.tes.com,2005:Incident/58158242020-12-16T13:42:44+00:002020-12-16T14:10:54+00:00EdvalDaily down<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:42</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:41</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>12:35</var> GMT</small><br><strong>Investigating</strong> - Downtime after deploying a new version to the production environment</p>